Privacy Policy
Privacy Policy
Effective Date: 1 Jan 2025
At Maitri Fertility, your privacy is our priority. We understand that fertility and health are deeply personal subjects, and we are committed to protecting your personal and medical information with the highest standards of confidentiality, integrity, and care.
By visiting our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, age, gender, address, etc.
- Medical Information: Health history, fertility-related concerns, test results, treatment preferences, etc.
- Usage Data: Pages visited, time spent on site, referral source, browser type, IP address.
- Communication Data: Information you share with us through forms, WhatsApp, email, or other channels.
2. How We Use Your Information
We use your data to:
- Provide consultations and fertility treatment services.
- Personalize your experience and offer tailored support.
- Respond to your queries and appointment requests.
- Improve our website and services.
- Facilitate participation in support groups or forums, like our WhatsApp community.
3. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, misuse, loss, or alteration.
4. Sharing of Information
We do not sell, rent, or trade your personal data with third parties.
Your information may only be shared with:
- Internal team members (e.g., doctors or counselors) strictly on a need-to-know basis.
- Government authorities or law enforcement, if legally required.
5. Cookies & Analytics
Our website may use cookies and third-party tools (e.g., Google Analytics, Meta Pixel) to enhance user experience and analyze web traffic. You can disable cookies through your browser settings.
6. Your Rights
You have the right to:
- Access or correct your personal information.
- Request deletion of your data.
- Opt out of communications or data tracking.
To exercise these rights, please contact us at:
📧 Email: ivf.monika@gmail.com
📞 Phone: +91 9654330862
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under 18 years without parental or guardian consent.
8. Updates to This Policy
This policy may be updated from time to time to reflect changes in our practices. The latest version will always be available on our website.
9. Confidentiality of IVF and Fertility Treatment Data
We understand the personal nature of fertility treatments such as IVF, IUI, ICSI, egg/sperm freezing, and surrogacy. All information related to your diagnosis, medical history, test results, partner data, and treatment plans is handled with the strictest confidentiality.
Your data is securely stored and only accessible to authorized fertility specialists within our clinic.
10. Consent for Use of Medical Information
In cases where we may request to use anonymized data for clinical research, awareness campaigns, or treatment success stories, we will seek your explicit written consent. This is always optional and your decision will not affect the quality of care you receive.
11. Third-Party Labs or Partners
Some fertility services may involve coordination with accredited third-party labs or specialists (e.g., genetic testing labs, embryologists, counselors, surrogacy legal teams). In such cases, data sharing will happen only with your knowledge and consent.
12. Digital Consultations & Messaging
If you consult us online or via messaging platforms (e.g., WhatsApp groups or video consultations), please note:
- We ensure end-to-end encryption and data safety.
- Do not share confidential medical details in open groups.
- Direct personal queries are recommended to be sent privately.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please reach out to us:
Maitri Fertility
📍B-66, MIG Flats, Loni Road, Shahdara, Delhi-110093
📞+91 9654330862
📧 ivf.monika@gmail.com
